SHIPPING & RETURNS
| Region | Delivery | Rate |
| NZ | 1-2 business days | $7 or free on orders over $150 |
| NZ Rural | 1-3 business days | $10 or free on orders over $150 |
| Australia | 3-7 business days | $10 or free on orders over $150 |
| International | 3-10 business days |
$40 (NZD) |
We use Express Tracked Courier with NZ Post. Orders are packed within one business day and sent in eco-friendly recycled mailers or branded cartons.
You’ll receive a confirmation email after your order is placed, and another email with your tracking number and link when your order is on its way.
Returns
We understand that shopping online can sometimes mean the item might not fit as expected or you might not love it as much as you hoped. You can make a return within 21 days of placing your order for store-credit. View our returns policy here.
Returns
We understand that shopping online can sometimes mean the item might not fit as expected or you might not love it as much as you hoped. You can make a return within 21 days of placing your order for store-credit. View our returns policy here.
- Our returns policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.
- To be eligible for a return, your item must be in the same condition that you received it.
- Several types of goods are exempt from being returned (e.g. gift cards).
- To complete your return, we require a receipt or proof of purchase.
- Return shipping costs are the customer's responsibility. We recommend using tracked shipping.
Address for Returns
Planet Vintage
88 Dunkeld Drive
Papamoa, 3118
New Zealand
Processing Time
Please allow 3 working days for your return to be processed. If you haven’t received your store credit after this period, please contact us at hello@planetvintage.store.
Sale Items & Gifts
- Only regular priced items may be returned. Sale items cannot be returned.
- If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return.