Shipping & Returns
Shipping
Delivery Timeframes and Rates
- NZ (Express): 1-2 business days | $6 or free on orders over $130
- NZ (Rural Express): 1-3 business days | $9 or free on orders over $130
- Australia: 3-7 business days | $9 or free on orders over $130
- Rest of World: 3-10 business days | $39 (NZD)
You’ll receive a confirmation email once your order is placed, and another email with your tracking number when your order is on its way. Track your parcel’s progress easily with the provided tracking information.
*Extended Christmas Returns
Orders placed from December 4th can be returned until January 5th.
Returns
Returns Policy
- Our returns policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Several types of goods are exempt from being returned (e.g., gift cards).
- To complete your return, we require a receipt or proof of purchase.
- Return shipping costs are the customer's responsibility. We recommend using tracked shipping.
Address for Returns
Planet Vintage
88 Dunkeld Drive
Papamoa, 3118
New Zealand
Processing Time
Please allow 3 working days for your return to be processed. If you haven’t received your store credit after this period, please contact us at sales@planetvintage.store.
Sale Items & Gifts
- Only regular priced items may be returned. Sale items cannot be returned.
- If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return.