SHIPPING & RETURNS
| Region | ETA | Rate |
|---|---|---|
| NZ | 1–2 days | $7 or free $150+ |
| Australia | 3–7 days | $12 or free $150+ |
| USA / Worldwide | 3–10 days | $24 |
| NZ Rural | 1–3 days | $10 or free $150+ |
Tracked shipping. Dispatch within 1 business day. You'll receive an order confirmation and a tracking email when it ships.
Please note: International orders may be subject to customs duties, taxes, or import fees upon arrival, which are the responsibility of the recipient.
Returns
Return within 21 days for store credit. Item must be in original condition. View our full returns policy here.
- Policy window: 21 days from purchase.
- Items must be returned in the same condition received.
- Some items are not eligible for return (e.g., gift cards).
- Receipt or proof of purchase required.
- Return shipping is the customer’s responsibility — please use tracked shipping.
- If a parcel is returned unclaimed/refused or sent to the wrong address, we’ll issue store credit for the item value minus our courier costs.
Address for Returns
Planet Vintage
Unit 1/67 Enterprise Drive
Papamoa, 3118
New Zealand
Processing Time
Please allow up to 3 working days for your return to be processed. If you haven’t received your store credit after this period, contact us at hello@planetvintage.store.
Sale Items & Gifts
- Only regular-priced items may be returned; sale items are final sale.
- If your item was marked as a gift, you’ll receive a gift credit for the value of your return.