Need help?
Frequently Asked Questions
You can reach us anytime at hello@planetvintage.store or DM us on Instagram — we’ll reply ASAP 💌
Shopping vintage does a world of good for the planet.
By choosing second-hand over mass-produced items, you’re supporting a more sustainable economy in multiple ways.
Saying no to fast fashion also means saying no to the inhumane working conditions that are sadly common in the industry. You’re helping reduce the enormous carbon footprint of fashion — responsible for 10% of global greenhouse gas emissions — and fighting back against the mountain of clothing waste that ends up in landfills each year.
And let’s not forget — shopping vintage guarantees you’ll be the coolest person in the room. That unique piece you snagged? No one else will have it.
DM us on Instagram or flick us an email at hello@planetvintage.store — we’ve got you!
Got a question about your order? Flick us an email or DM — we’ll sort it.
As soon as your order’s on the move, you’ll get a tracking link via email — easy as.
We include detailed sizing info on every item to help you find the perfect fit.
You’ll see both the tag size and our recommended size, plus key measurements:
Tops (cm)
• Pit to pit – straight across from underarm to underarm
• Top to bottom – from the top of the collar to the hem
Bottoms (inches)
• Waist – around the waistband
• Inseam – from crotch seam to bottom hem
Vintage sizing can be a bit all over the place — so feel free to size up or down depending on your vibe. The recommended size is there to make things easy.
All our pieces are one-of-a-kind — once it’s gone, it’s gone 👻
But we drop new stock weekly, so there’s always fresh vintage coming in. Sign up for early access at the bottom of the page.
You can grab one on our Gift Cards page. They're digital, easy to send, and never expire — perfect for when you're not sure what to pick but still want to nail the vibe.
You’ll find all the details on our Returns Policy page — from how to send something back to what qualifies. Easy as.
Check out our Shipping Info page for delivery times, rates, and everything you need to know — whether you're in NZ, Aus, or beyond.
If you receive a damaged or incorrect item, flick us an email or DM and we’ll sort it fast. We've got you 💌